Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at rollingfilters2018@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at rollingfilters2018@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rollingfilters2018@gmail.com.

At rollingfilters.in, we are committed to providing our customers with high-quality products and exceptional customer service. We understand that sometimes you may need to return or exchange a product, and we have established the following policy to ensure a hassle-free and transparent process.

          Return and Exchange Eligibility

  • We offer a "no questions asked" replacement policy on certain products , if you receive a defective or damaged product, you can request a replacement within 7-9 days of delivery.
  • For other products and categories, the return and exchange eligibility is subject to the seller/brand policy. We encourage you to read the product description carefully and check the eligibility before placing an order. You can also connect with our customer support executive and confirm eligibility prior to purchase.
  • If you wish to return or exchange a product after 7 days of delivery, you may not be eligible for a full refund. In such cases, we can provide you with a store credit against the amount, which you can use for future purchases on our website.

          Return and Exchange Process

  • To initiate a return or exchange request, please contact our customer service team via email or phone within 7 days of delivery.
  • We will guide you through the process and provide you with all the necessary details and instructions.
  • Return shipping cost to be borne by the customer in case of return / exchange
  • Please ensure that the product is in its original condition, unused, and with all the tags and packaging intact.
  • We will arrange for the pickup of the product from your location and will initiate the refund or replacement process as per the eligibility

    Refund Policy
  • For eligible products, we will initiate the refund process once we receive the product and verify its condition.
  • We will process the refund within 7-8 business days of receiving the product, and the amount will be credited within 7-8 business days to the original payment method.
  • Please note that the refund amount may vary depending on the payment method and applicable taxes, discounts, shipping costs. Shipping costs would be deducted from the refund amount.

We hope that our return and exchange policy provides you with the confidence to shop with us and enjoy our products. If you have any questions or concerns, please do not hesitate to contact our customer service team, and we will be happy to assist you. 

simply call our Helpline No: +91 99001 23893 and our customer executive will help you with the exchange or cancellation of your order.

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